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Charter of Rights

Central to our Philosophy of Care is the respect for the person as an individual and the encouragement for a high quality of life irrespective of their ability.


  • You will be called by the name of your choice, and will be treated as an individual.
  • You can care for yourself as far as you are able and your dignity will be respected.


  • Your personal privacy will be respected at all times.
  • You can lock your own room door and you can invite whoever you choose into your room (except in cases where personal security may be compromised).


  • You can live the lifestyle you choose.
  • The service you receive will be anti-discriminatory and responsive to your race, religion, culture, language, gender, sexuality, ability and age.


  • You can maintain your independence.
  • You can take personal responsibility for your own actions and expect all staff to accept that a degree of risk is involved – as detailed in your risk assessments and Person Centered Plans.
  • You can make personal life choices such as what food you eat and what time you get up and go to bed.
  • You can take an active part in any decisions about daily living arrangements that affect your life.
  • You can access the outside agencies of your choice e.g. doctor, optician, chiropodist etc., and where necessary to be assisted with this.
  • You can look after your own medicines, where directed by your G.P. or other health care professional.
  • You can control your own finances, if you are able to do so.
  • You can access a formal complaints procedure and be represented by a friend, relative or advocacy worker if necessary.


  • You can participate in all aspects of your care and support, environment, staffing, management and leadership.
  • You can be involved in developing and reviewing your own person centered plan.
  • You can access your own personal records and information relating to decisions made with all staff that affect your life.
  • You can vote at elections.